FAQ's

Welcome to puyflam's FAQ page!
Here, you’ll find answers to the most common questions about Shipping & Returns, Orders, and puyflam Products.
If you don’t see your question here, feel free to reach out to us at puyflam@hotmail.com.

Shipping & Returns

Q1: How long does it take for my order to ship?
Orders are typically processed within 3 business days. If all items are in stock, orders placed before 4 PM are usually shipped the same day. Delivery times depend on your location and chosen shipping method.

Q2: What shipping options are available and how much do they cost?

  • Free Standard Shipping: Estimated delivery 6–12 business days

  • Fast Shipping ($9.99): Estimated delivery 3–7 business days

Q3: Do you ship internationally?
Yes! We ship from our warehouses in the U.S. and Hong Kong, depending on location and stock availability. Delivery times may vary.

Q4: Can I change my shipping address after placing an order?
Once an order has shipped, the delivery address cannot be changed. Please double-check your address before completing checkout.

Q5: What is puyflam's return policy?
We offer a 30-day money-back guarantee for unused and undamaged products. To initiate a return, email puyflam@hotmail.com with your order details. For full details, see our Returns & Refund Policy.

Orders

Q6: Can I cancel my order after placing it?
Orders can be canceled within 60 minutes of placement. After that, the order is processed and cannot be canceled.

Q7: How can I track my order?
Once shipped, a tracking number will be emailed to you. Use it to check your order status and delivery progress.

Q8: What if I receive the wrong or defective item?
We’re sorry for any inconvenience! For defective or incorrect items, email puyflam@hotmail.com with your order details and photos of the issue. We will provide a free return or replacement.

Q9: Do you offer free returns?
Free returns are available for:

  • Shipping delays (no tracking updates for over 15 days)

  • Product defects or quality issues

For all other return reasons, the customer is responsible for return shipping costs.

puyflam Products

Q10: How do I use puyflam NAD+ Supplement?
Take two capsules daily with water, preferably with a meal. Follow the recommended dosage on the label. Consult your healthcare provider if you have any medical conditions.

Q11: Is NAD+ Supplement safe for all adults?
Yes! Formulated for adults, suitable for both men and women. If you are pregnant, nursing, or have a medical condition, consult your doctor before use.

Q12: Can I take NAD+ Supplement with other supplements?
Generally, yes. However, avoid exceeding recommended dosages. If unsure, consult your healthcare professional before combining with other supplements.

Q13: When will I notice results with NAD+ Supplement?
Results vary by individual. Many users report increased energy, focus, and vitality within 2–4 weeks of consistent use.

Q14: How should I store NAD+ Supplement?
Store in a cool, dry place, away from direct sunlight. Keep out of reach of children.

If you have more questions or need assistance, contact us at:
📩 Email: puyflam@hotmail.com

We’re always happy to help!