Warranty Policy
Thank you for choosing puyflam!
We are committed to providing premium-quality products and exceptional customer service. This Warranty Policy outlines the terms and conditions of our product warranty coverage to ensure your satisfaction and confidence in every purchase.
1. Warranty Period
puyflam offers a 12-month product replacement warranty from the date of purchase.
🆓 Free Warranty Extension:
Customers who register as puyflam members or subscribe to our updates can extend the warranty to 18 months.
📌 If you purchased through another authorized platform, please refer to that seller’s individual warranty policy.
2. Warranty Coverage
To qualify for warranty service, please ensure you can provide:
✔ A valid order number from the puyflam official store
✔ A sales invoice or order confirmation email showing the product description, price, and purchase channel
📌 The warranty is valid only in the country of purchase and will be void if the product is shipped or resold to another country.
3. Warranty Exclusions
This warranty does not cover damage or issues caused by:
❌ Improper or unintended use
❌ Natural disasters (e.g., lightning, floods, earthquakes)
❌ Accidents, misuse, or negligence
❌ Commercial or non-personal use
❌ Unauthorized modifications or repairs
❌ Use with incompatible accessories or power supplies
❌ Damage resulting from third-party handling or repair attempts
4. How to Claim Warranty
If you encounter a product issue covered by our warranty, please contact our customer service team:
📩 Email: puyflam@hotmail.com
When submitting your claim, please include:
📌 Order ID – Found in your order confirmation or account history
📌 Product Model/Name – As listed on the product packaging or manual
📌 Issue Description – Include detailed explanation and clear photos or short video evidence
📌 In some cases, puyflam may request the defective item to be returned for inspection before issuing a replacement.
5. Warranty Process
Once your claim is received, our team will carefully review and verify your case.
If your product qualifies, we will promptly arrange a replacement or repair at no additional cost.
6. Resolution Timeframe
We strive to resolve all warranty claims as quickly as possible.
The time required may vary depending on the complexity of the issue, but we will keep you updated throughout the entire process.
7. Additional Services
Requests that fall outside the warranty coverage (such as accidental damage or misuse) may incur service or repair charges.
A detailed cost estimate will be provided before any non-warranty service is performed.
8. Our Commitment to You
At puyflam, we value your trust and satisfaction.
Our warranty ensures you receive reliable, high-quality products and dedicated after-sales support every step of the way.
For any warranty inquiries, please contact us at:
📩 Email: puyflam@hotmail.com
Puyflam – Engineered for Health
From Nature, Backed by Science.