Refund Policy

At puyflam, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a 30-day money-back guarantee to ensure your peace of mind.

1. Return Eligibility

To qualify for a return or refund, the following conditions must be met:
✔ The product must be unused and undamaged
✔ The product must be returned in its original packaging
✔ A valid proof of purchase (order number or receipt) is required

Please note: Due to the nature of dietary supplements, items that have been opened or used cannot be returned for hygiene and safety reasons unless defective.

2. How to Return Your Items

You have 30 days from the date of delivery to initiate a return request.
Please follow these simple steps:

1️⃣ Email us at puyflam@hotmail.com with:

  • Your Full Name

  • Your Order Number

  • Clear Photos of the product (and packaging)

  • The Reason for Return

2️⃣ Our customer support team will review your request and provide return instructions within 1–2 business days.

3️⃣ Once we receive and inspect the returned product, your refund will be processed within 48 hours to your original payment method.

3. Free Returns

We offer free returns in the following cases:
✅ Shipping Delays – No tracking updates for more than 15 days
✅ Product Defects – Major quality issues or damaged items on arrival

📌 For all other reasons (e.g., change of mind, ordering the wrong product), the customer is responsible for return shipping costs.

4. Received a Faulty or Incorrect Item?

We sincerely apologize if you received a defective or wrong product.
We provide free replacements or refunds for faulty or incorrect items, regardless of your location.

To report a defective or incorrect item, please email puyflam@hotmail.com with:
✔ Your Name
✔ Your Order Number
✔ Clear Photos showing the issue
✔ A brief Description of the Problem

Our support team will resolve your issue as quickly as possible.

puyflam– From Nature, Backed by Science

We’re committed to your health and happiness.
For any questions about returns or refunds, please contact us at:
📩 Email: puyflam@hotmail.com